All Risk Insurance

Total protection. Zero worries.

We have chosen an All Risk Insurance policy for you to guarantee maximum peace of mind during transport.

In the event of damage, including hidden damage, replacement is guaranteed 100%, provided that a few simple but essential instructions are followed. This coverage protects goods during transport against all accidental and unforeseen damage that may occur, except for specific exclusions.

Please read carefully: just a few simple steps are enough to be fully covered.


Upon delivery: what to do (this is essential!)

1. Always accept the goods

Never refuse the product, even if the packaging appears visibly damaged.

Why?

The product must remain available for any inspection by the insurance surveyor.
Refusing the goods may compromise the activation of the coverage.


2. Take photos immediately
Photographic documentation is essential to open a claim.

Take photos of:

The external packaging (even if only slightly damaged)

The detail of the damage

The complete product

The shipping label

The clearer the photos, the faster the claim will be processed.

3. Always sign with a written remark
At the time of delivery:

Preferably add a specific remark (e.g. “damaged packaging”, “crushed package”, etc.).
Alternatively, at least a general remark.

⚠️ Signing without any written remark may invalidate the insurance coverage.

📦 What does the insurance cover?

Our All Risk coverage is valid:

✔️ For curbside transport 
✔️ For products not assembled

It does not cover:

❌ Damage caused during assembly
❌ Damage reported without any written remark on the delivery note


🔄 How does the replacement work?

By correctly following these instructions:

✨ Replacement is guaranteed 100%
✨ No additional costs
✨ Only the damaged part will be replaced
✨ Fast claim handling

Our goal is to resolve the issue as quickly as possible.


📩 How to open a claim

Within 7 days of delivery, send us:

Photos of the damage

Photos of the packaging


With us, you purchase safely.

Your satisfaction is our priority.

Follow these simple rules and we will take care of everything.