What are our delivery methods?

In order to initiate the shipment procedure, M&L Design sends the delivery in progress email. The customer must authorise the shipment or collect the goods within 1 day from the sending of that email. If availability we given is not respected, any costs for storage and/or redelivery will be charged to the customer. If the customer does not wish to authorise shipment due to the impossibility of collecting the order on that date, he must send a request to [email protected] on the same day that he receives the "delivery email", indicating the date for which he wishes to receive the purchased item. 

Delivery and acceptance of the supply will only be initiated once the order has been paid for and will be carried out by express couriers  specialised in furniture and furnishing shipments;

the Standard Shipment service means that with delivery at street level to the house number and the customer must cooperate with the driver to unload the packages from the side of the truck, sometimes providing other people depending on the size and weight of the article purchased. 

When you register your order, you must always indicate in the order notes if the delivery street/square/place indicated in the shipping address is in an historical centre, because not all couriers have the permission to access these areas. 

For orders with more than one item, M&L design may ship the products in several times as not all items have identical production times. Multiple items may be delivered by the courier in several times. 

With destination Switzerland, the wording taxes included refers to the customs charges incurred, therefore the customer will be responsible for paying the VAT of their country upon delivery.

We would like to point out that the delivery of the articles in the children's bedroom section will be sent by a courier suitable for the transport of furniture, therefore the standard email of delivery in progress with an email alert will only confirm that the courier has collected the goods, therefore you will not receive any link to track the package. The courier will then contact the customer to arrange a delivery day, but not a real appointment. Delivery times may vary by up to 7 working days.

The delivery is at street level, until the entrance of your house.