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How should I collect the material during delivery?


First of all, we would like to remind you that all our shipments are insured, so please follow our instructions step by step.

You will receive from our logistics department an e-mail of "delivery in progres"which indicates the courier weuseto ship your order so that you will be well aware of who can deliver the material and not confuse it with other shipments on other websites.

When the courier arrives, you must help him unload the goods with 1 or more people to provide assistance.

Once the parcels have been unloaded, check that they are in good condition and that there are no suspicious noises inside.

Always take a photo of the parcels even if they do not present any defects or dents.

once this has been done, collect the parcels, then sign the pod with the following wording:

PACKAGE BROKEN : If there are any openings or tears in the box.

HOLED PACKAGE : If there are holes or deep dents on the boxes or packaging.

PACKAGE WITH SUSPECTED NOISES INSIDE: If there are glass or stone tables or any other items that deteriorate on the inside due to knocks they may fall apart even if the box is intact.

If none of these possible damages are on the packages, please collect them with "GOODS UNCHECKED"

Once you follow these steps, open the goods and check the inside of the packages within 7 working days and if there is any damage send us photos to [email protected]. If there are dents or anything else, take photos of the product before assembling it because once assembled, if there is any damage it is impossible to determine who is responsible for the defect. For products made in marble, the time to claim the damage is 48H