What should I do if there are problems after delivery?

Before giving the answer, we would like to remind you again that the goods must always be collected at least under the description  "good unchecked". Please read this FaQ.

In the event of a damage to the goods, please send us photos of the damaged product before the assembly, to [email protected] within 7 days of receipt of the item.

If the goods have been received as described above and the product shows actual transport damage, a replacement will be made under full warranty. We remind you that the usual production time is required to receive the replacement, which is indicated on the page product. If the damage does not affect the use and stability of the product, you can use the purchased items.

It will then be up to the customer to get rid of the damaged part and in any case only after our communication, as insured shipments are sometimes checked by insurance experts. 

We remind you that the damage is not a part of the warranty, which is only for structural problems or product malfunction.