Pursuant to Article 64 et seq. of Legislative Decree No. 206/2005, if the Customer is a consumer (i.e. a natural person who purchases goods for purposes not related to his or her professional activity, i.e. the customer does not make the purchase by indicating a VAT number on the order form), the customer is entitled to withdraw from the purchase contract for any reason whatsoever, without penalty and without prejudice to points 2 and 3 below. Therefore, in accordance with Article on the right of withdrawal Legislative Decree No. 21 of 21 February 2014 - Implementation of Directive 2011 /83 EU on consumer rights, amending Directives 93/13 EEC and 1999 /44/EC and repealing Directives 85/577 EEC and 97/7 EC - The legal period for exercising the right of withdrawal is 14 days from the day of receipt of the goods by the consumer if the information requirements have been met.
The customer who returns the product when exercising his right of withdrawal has : the right to reimbursement of the price of the product(s) ordered, except for the costs of return
1. On the proposal of M&L Design, the customer who has exercised his right of withdrawal may nevertheless choose for an exchange or credit note. We'll refund the value except for the costs of return.
2. To exercise the right of withdrawal, the Customer shall send
an e-mail to [email protected] no later than 14 days after the date of receipt of the goods or within 1 day after confirmation of the order. During the period of time that elapses from the 1st day after the confirmation of the order (email and change of the order status to payment accepted) it will not be possible to cancel the order, otherwise M&L Design shall be free to retain or request 50% of the amount as a reimbursement of expenses. The email must contain the following data:
- copy of the original invoice (indicate the order number, invoice number and customer code)
- bank details for the bank transfer (ABI - CAB - BIC/SWIFT - Bank Account of the invoice holder);
3. The right of withdrawal is subject to the following mandatory conditions:
- the right applies to the purchased product in its entirety. It is not possible to exercise withdrawal only on part of the purchased product e.g.: accessories ;
- the company Kasa- Store, for the purposes of the applicability of the right of withdrawal in distance contracts as provided for by Legislative Decree no. 206/2005, informs the customer that the purchased goods shall be considered substantially intact, pursuant to art. 67 c.2 of Legislative Decree no. 206/2005.
- PICKUP WILL BE THE RESPONSIBILITY OF M&L DESIGN and the purchased goods must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: manuals, cables, etc. ...); to limit damage to the original package, we recommend, when possible, to put it in a second box, on which to affix the RMA number (return authorization code) issued in response to the email sent to "M&L Design srl".
- The right of withdrawal is valid only for the article and the amount of the extra services requested (transport to the floor and assembly, withdrawal of old packaging, dismantling of existing furniture, etc.) will not be refunded, whether the customer has made use of them or if they could not be carried out due to problems not caused by M&L Design.
- SHIPPING COSTS RELATED TO THE RETURN HAVE TO BE CALCULATED IN THE AMOUNT OF 20% of the value of the product including VAT, M&L Design srl will inform the customer of the approximate day of pickup. It will be with telephone notice by the courier. After the 3rd attempt to book a collection, the withdrawal request will lapse and any costs will be charged to the customer with an invoice issued by M&L Design. The costs for any failed collections due to problems not due to the courier will be charged to the customer by deducting them from the refund due. The collection must take place no later than 5 days from the communication of acceptance of the right of withdrawal and therefore of the RMA code
The value on which to calculate the refund amount is equal to the sum of the product value plus the standard shipping amount.
Examples of refunds for purchases with delivery in Europe:
1) item purchased for a value of €800
Delivery to France: €150
Total order: €950
Cost of withdrawal (20% of the product value + standard shipping): €190
Refund: €760
2) item purchased for a value of €800
transport with assembly €400 (of which €150 standard transport)
Order total: €1200
The calculation of the costs relating to the return shipping: €800+€150 = €950
20% of €950 = €190
Refund: €950-€190 = €760
Failure to collect due to problems not caused by the courier shall be charged to the customer by deducting it from the refund due. Pickup must take place no later than 5 days after notification of acceptance of the right of withdrawal, so of the RMA code.
The customer shall deliver the product at the sidewalk, so on the truck, helping loading with more people. Porterage operations are not possible.
- in the event of damage to the goods not due to transport and therefore not reported beforehand, M&L Design will inform the Customer of what has happened (within 5 working days from receipt of the goods in its warehouses),
the product will be made available to the Customer for its return, at the same time cancelling the request for withdrawal;
- Exceptions to the right of withdrawal:
-a supply of goods made to measure or clearly customised.
-Choice of colour or size variant different from the photo illustrated on the site (many products are customisable).
4. Without prejudice to any repair costs for ascertained damage to the original packaging and/or to the internal packaging (cellophane, boxes, etc.), M&L Design will refund the customer the amount of the returned goods after deducting the 20% as stated above, within 14 days from the return of the goods by means of a Bank Transfer.
5. In the event of forfeiture of the right of withdrawal, M&L Design shall return the purchased goods to the sender, charging the latter for the shipping costs