DO AVOID THE POSSIBLE CARRIER'S INSTRUCTIONS ON HOW TO ACCEPT THE GOODS, BECAUSE HE IS NOT OUR DRIVER BUT A THIRD PARTY'S DRIVER

HOW DOES IT WORK?

1. CHECK THE NUMBER OF PACKAGES: if the number does not match the number on the transport document, note the missing package on the transport document

2. CHECK THE EXTERIOR CONDITION OF THE PACKAGES: if the packages have EVEN SMALL defects such as a corner of the box, torn or wet parts, it is MANDATORY to always collect the goods and sign describing the specific damage as indicated below.

3. ALWAYS ACCEPT THE GOODS WRITING A SPECIFIC NOTE SUCH AS: package with holes - dented - wet - damaged - open or for suspicious internal noises. Make sure it is written on the courier pod

4. THE INTEGRITY OF THE MARBLE TOPS MUST BE CHECKED UPON UNLOADING

WE WILL NOT ACCEPT GENERIC REASONS, NOR JUST “GOODS UNCHECKED”; THEY WILL NOT BE TAKEN INTO CONSIDERATION

1. Even in the case of damaged packages or materials, NEVER REFUSE THE GOODS BUT ACCEPT WITH SPECIFIC REASONS as described above

2. ALWAYS PHOTOGRAPH the packages upon unloading

3. OPEN THE PACKAGES WITH EXTREME CAUTION: especially if using cutters or blades. Sharp objects used when opening the packages are among the main causes of damage and as they are recognizable signs they are not covered by the warranty.

4. BEFORE ASSEMBLY: Photograph any damage to the product with photos of the damage.

Once the product has been assembled, we do NOT provide ANY REFUND or free replacement

5. Presence of anomalies during assembly: photograph the anomaly before completing assembly, then contact Customer Service to check how to proceed.

6. Always keep the original packaging at least until assembly is complete. In the event of replacement or withdrawal it is necessary to reuse the original packaging.

7.In the event of damage, the claim must be sent within 7 calendar DAYS via email addressed to [email protected]

8. Any report received after the deadline or in the event that the points above have not been followed WILL NOT BE CONSIDERED FOR A REFUND

Any refund for hidden damage, so without any recognised damage to the packaging as mentioned above, will be assessed following the photos received on [email protected] as without them it is very rare and almost impossible for the goods inside the packaging to be damaged.

In case of delivery to the floor and assembly

- In addition to the points described above, please check unpack operations.

- As above and in case of damage to the material, it is necessary to photograph the affected part in detail before proceeding with any unpacking and assembly.
- It is necessary to check the product also after the assembly and if there are damages or defects, please write strictly on the delivery note of the transporter, or it won't be possible to ask refunds or replacements for damages or defects after transporter's people left.

- Rejection of the order is not accepted even in the case of damaged goods. The fitter must however carry out the service if possible, if the damage is not structural bu merely aesthetic.

- We remindyou that the people who make the assembly are not employees of our company, but we use an external company.

The procedures described here do not in any way intend to limit the warranty rights recognised to consumers by the Consumer Code (and explained in point 11), but only to create a common basis for offering each customer the best possible assistance.

We remind you that the replacement time is equal to the days it takes to prepare the article.

In case of damaged goods, transport to the floor and / or assembly is not a refundable service; the replacement piece will be delivered to the street level or if you want a new delivery to the floor and / or assembly, this service will be charged again.

If the purchase is made with cash on delivery, the product, even if damaged, must still be acceptee and paid to the courier. This option is valid only in Italy. It will then be the task of M&L Design to assess the damage and carry out the above-mentioned practices in order to make the replacement. In case of rejection of the order, the costs of storage and return will be charged to the customer.

In the case of purchase with Paypal, if the goods arrive damaged, it will not be possible to open any claim or dispute on this method of payment, as it is the task of M&L Design to check the above-mentioned indications and to carry out the replacement under warranty in the same or similar times as the time of preparation of the order. If the claim file is opened during the operations of control and reordering of the material, the order of the damaged part will be blocked until the dispute is unblocked and the time will start from the closure of the dispute. These options will allow M&L Design to recover the above-mentioned sum through legal means, charging the costs to the customer, and only after the closure of the case will the order be released for the replacement of the material under warranty (if and only if the above-mentioned rules of goods receipt have been respected).

The latter (paypal) is also valid on shipments declared damaged directly by the courier with undelivered goods to benefit the customer in the disposal of the material. 

It will be up to the customer to dispose of the damaged material only after notification by M&L Design.